Return and exchange rules
Return & Exchange Policy
We hope you love your purchase! If you are not satisfied with your order, we offer a 30-day return and exchange policy from the date of delivery.
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be in new, unused condition, with all original packaging, tags, and certificates included.
- Custom-engraved, personalized, or made-to-order items are not eligible for return unless damaged or defective.
2. How to Start a Return or Exchange
To begin the process, please contact our customer support team at mairlucien40@gmail.com with your order number and reason for return/exchange.
- Our team will review your request and provide you with a return authorization and shipping instructions.
- Please do not return items without prior approval. Unauthorized returns will not be accepted.
3. Refund Process
- Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
- Refunds will be issued to your original payment method. Please allow up to 10 business days for the funds to reflect in your account, depending on your bank’s processing time.
- Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
4. Exchanges
- If you wish to exchange your item for a different size, style, or color, please contact us first.
- Exchange availability depends on stock. If the desired item is out of stock, we can offer a full refund instead.
- For exchanges due to our error, we will cover the shipping cost of the new item. For customer-initiated exchanges, you may be responsible for return shipping fees.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately at mairlucien40@gmail.com with photos of the damage.
- We will resolve the issue by offering a replacement, repair, or full refund, at our discretion.
- In such cases, we will cover all shipping costs.
6. Final Sale Items
- Items marked as "Final Sale" are not eligible for return or exchange.
If you have any questions about our return and exchange policy, please feel free to contact our customer support team at mairlucien40@gmail.com.
We hope you love your purchase! If you are not satisfied with your order, we offer a 30-day return and exchange policy from the date of delivery.
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be in new, unused condition, with all original packaging, tags, and certificates included.
- Custom-engraved, personalized, or made-to-order items are not eligible for return unless damaged or defective.
2. How to Start a Return or Exchange
To begin the process, please contact our customer support team at mairlucien40@gmail.com with your order number and reason for return/exchange.
- Our team will review your request and provide you with a return authorization and shipping instructions.
- Please do not return items without prior approval. Unauthorized returns will not be accepted.
3. Refund Process
- Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
- Refunds will be issued to your original payment method. Please allow up to 10 business days for the funds to reflect in your account, depending on your bank’s processing time.
- Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
4. Exchanges
- If you wish to exchange your item for a different size, style, or color, please contact us first.
- Exchange availability depends on stock. If the desired item is out of stock, we can offer a full refund instead.
- For exchanges due to our error, we will cover the shipping cost of the new item. For customer-initiated exchanges, you may be responsible for return shipping fees.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately at mairlucien40@gmail.com with photos of the damage.
- We will resolve the issue by offering a replacement, repair, or full refund, at our discretion.
- In such cases, we will cover all shipping costs.
6. Final Sale Items
- Items marked as "Final Sale" are not eligible for return or exchange.
If you have any questions about our return and exchange policy, please feel free to contact our customer support team at mairlucien40@gmail.com.
